STATE THEATRE FAQ
You can purchase tickets online by clicking the “tickets” icon on any show page on our site and will be taken to the Ticketmaster site. Tickets to State Theatre shows are also sold in person only at the Port City Music Hall box office free of service charges, Wednesday-Friday 10am-5pm. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning one hour before doors open. Cash and credit cards accepted. Remember, we want you to come to our shows so if you have a problem purchasing tickets please call the box office at 207-956-6000 or Ticketmaster before throwing your laptop in the garbage.
If your child is picking up the tickets at will-call, you can call Ticketmaster’s Customer Service at 1-800-653-8000 and change the name on the order, then they can pick the tickets up themselves. If you have the physical tickets, then you can just hand them to your son or daughter and they can use them no problem!
If a show is cancelled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketmaster. If you purchased the tickets in person at the State Theatre or the Cross Insurance Arena, you can bring your tickets back and you will be refunded. Refunds will be available for 30 days.
Please note openers are always subject to change.
See Below for our Refund Policy:
Refunds are not available for ticket purchases. All sales are final. In the event that a show is canceled, refunds will be available at your point of purchase (less service charges unfortunately — our ticketing company’s policy, not ours). Otherwise, please review ticket-ordering information carefully prior to ticket purchase. State Theatre/Ticketmaster will not refund or exchange tickets, unless an event is canceled. Dates, times, and exact billing of concert subject to change without notice. Care for your tickets like cash! State Theatre is not responsible for lost of stolen tickets. Lost, Stolen, Delayed, damaged or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged or destroyed during delivery to ticket purchaser.
If the artist, team, or venue uses Ticketmaster Ticket Transfer, you can send the tickets to anyone you want – free! To see if Ticket Transfer is an option for your event, just click the Order Number under Order History in My Account and look for the Transfer Tickets button.
We accept most forms of payment. Cash is king, but we also accept American Express, MasterCard, Visa and Discover. We have an ATM on site. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning one hour before doors open.
The State Theatre is an all ages venue, unless otherwise noted on the event webpage and the ticket. If an event is age restricted, you must present a government issued I.D. to enter. Children 2 and under are allowed in at no charge.
Unless a show is advertised as reserved seated, our shows are general admission and standing room only on the Main Auditorium Floor. We do have two balconies that are seated that offer great views. Patrons with special needs should call 207.956.6000 in advance to make arrangements. For reserved seated show, our auditorium is fully seated up to stage.
If your tickets are at will call, of course you do! If you are 21+ and plan on drinking alcohol, of course you do! Government issued photo ID is required.
We have a full bar in each venue, with plenty of H20 and soft drinks along with a wide selection of both tap and bottle beers, wine and spirits to cure what ales you.
Yep. We offer pizza from Portland Pie Company, popcorn from Little Lads and other tasty treats!
Maybe. But all press inquiries should be directed to the band’s publicist, label or management.
Photo policy varies for different artists and is usually not determined until day of show. You can bring a non-professional camera (no removable lens, pocket sized) to most shows and inquire about the photo policy at the door or call 207-956-6000 on the day of show.
Yes, it’s located upstairs. Check it out. Get it? Writing a FAQ is fun.
No. No. No. Sorry, did we say no? Because we meant NO. Per Maine state law, there is a strict no-smoking policy at the State Theatre. Smoking is ground for immediate ejection. Unfortunately at this time we also have a NO RE-ENTRY policy until we can figure out where to put you smokers on the outside. Please don’t yell at the security guards when they tell you that you can’t leave and come back in. And remember, smoking kills. If you’re killed, you’ve lost a very important part of your life.
There is no designated parking at the State Theatre. There is ample street parking in the neighborhood around the venue. There is a parking garage across the street on High Street next to the Westin Harborview Hotel. Sorry, no helicopter pad.
It happens and it’s not fun for either of us. The State of Maine has very strict rules governing the consumption and sale of alcohol. We choose to follow these rules. Reasons you can get thrown out of The State Theatre: furnishing alcohol to someone who’s underage, drinking underage, being bothersome to those around you, starting a fight, stage diving, damaging our property, or using illicit drugs. We understand if you don’t like us afterwards. Trust us, we don’t like being the bad guys either, but in order to continue bringing shows to the area we have to enforce these rules.
If you show up at The State Theatre visibly intoxicated we’re going to refuse you entry. It’s another one of those Maine Liquor Laws. Write your Assemblyman.
Tickets purchased in front of the venue are usually counterfeit and admittance will be denied.
No fliers, stickers, handbills.
You will be ejected for throwing ANYTHING, even your momma.
If you lose an item at a show, please call 207-956-6000 the following day.
All bags will be searched. No outside food, beverages, markers, spray paint, weapons (includes pocket knives), large bags/backpacks. Unicorns are welcome.
Handicapped seating is available… please arrive at the venue 15 minutes before doors are scheduled to open.
You must show proof of age by government issued photo ID and obtain a wristband to be served at the bar.
The State Theatre is NOT an air conditioned venue, however we do try to move the air as much as possible, especially during the summer months.
PORT CITY MUSIC HALL FAQ
Where is Port City Music Hall located?
The venue is located at 504 Congress St. Portland, ME 04101. We are proud to be in the heart of downtown Portland’s Arts District.
Is there an age-restriction policy at Port City Music Hall?
Port City Music Hall is typically an 18+ venue (with occasional All Ages shows). Minors (under 18) may come to Port City Music Hall under the supervision of a parent and/or legal guardian. Everyone entering the venue will need to present a valid government-issued photo ID: driver’s license, passport, military ID. Minors may be required to furnish a birth certificate. Children 2 and under are allowed in at no charge (with a parent of course).
Can I record shows, take photos or shoot video at Port City?
For the most part NO. Professional photography/video recording IS NOT allowed without a photo pass. Audio recording IS allowed on a show-by-show basis: if the band is cool with taping then we are, too. Port City reserves the right determine what is and is not professional photography.
Can I bring my backpack into Port City?
No, backpacks are not allowed. And neither are outside food or beverages. For your safety, all bags and patrons are subject to search. Coat check is available for bags and large coats.
Does Port City allow re-entry at ticketed performances?
Yes, re-entry is allowed at most shows. There are exceptions, so please check with the box office on the night of the event.
Does Port city have seating?
All shows at Port City are generally standing-room only unless otherwise noted. Preferred seating is reserved or open on a show-by-show basis.
What is the preferred-seating area all about?
The preferred-seating area is the only guaranteed seating in the venue. Capacity is limited to 50 patrons in a raised seating area offering prime sight lines to the stage. Seating is on comfortable stools with backs, around bistro tables. Seating is at four-top tables and are on a first come, first served basis. Come early to enjoy dedicated cocktail service and tasty selections from our new dining menu!
Is there food available at Port City?
Yes! We offer a full menu of tasty fare.
What time do shows start at Port City?
All shows start one hour after the the doors open, unless otherwise noted. All times listed on this Web site are DOOR times. Check the Web site to be sure and feel free to call and ask: 207-956-6000.
What are the closest accommodations to Port City Music Hall?
The Holiday Inn by the Bay is the closest hotel to the venue. It overlooks both the city and beautiful Casco Bay, and it has a pool.