COVID-19 SAFETY UPDATE (8/18/2021)
The State Theatre takes pride in providing fans, artists and staff a safe environment in which to see world-class entertainment. We also pride ourselves in being one of the many leaders in our community.
Effective immediately, all patrons and staff attending the State Theatre and the State Theatre Presents concerts at Thompson’s Point will need to show proof of full vaccination against COVID-19 (14 days past the final vaccination shot) or a negative test (administered by an authorized provider with your name included on the test) within the past 48 hours, along with a matching photo ID. Proof of vaccination can be your physical vaccine card or official record, or a photo of such documents. Proof of negative test result can be physical or digital. Children under 12 are exempt from this policy.
For the past seventeen months, the State Theatre has been shuttered due to the effects of the pandemic. This decision was made to help keep our community safe and our doors open.
We look forward to seeing you soon, and as always, thank you for supporting live music.
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending a State Theatre Presents event will not be exposed to COVID-19.
ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT
All attendees agree to follow venue policies (including health and safety policies) and posted instructions while at the venue. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the event. By entering the venue, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html.
What health and safety precautions are you taking?
Your health and safety remain our top priority, and we continue to monitor the evolving health regulations and are working closely with state and health officials to develop COVID-19 protocols for the venue. We will follow all COVID-19 related mandates applicable to the venue and will provide more information as events approach so you know what to expect.
If you have tickets to an upcoming event that is impacted, you will receive an email with schedule and ticket information from Ticketmaster for your event. If you don’t receive an email, your event remains on as scheduled. Please note – the best way to help us survive this financially devastating time, is to hold on to your tickets if you have the means! We really appreciate your support!
• If your event is cancelled, you will receive an automatic refund from the official ticketing company for the event. There is no action required if you purchased your tickets online or by phone. Box office sales are addressed below.
• For shows that have already announced a rescheduled date, your original tickets will remain valid for the new date. If you would like a refund, you will receive an email from Ticketmaster with instructions. You will have 30 DAYS from the time the email is sent to you to request your refund. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund.
• If your show hasn’t announced a new date yet, please hold on to your tickets. You will be receiving an email notification from Ticketmaster when the show is rescheduled, along with options on how to request a refund should you choose not to attend the rescheduled event. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date.
• Our box offices remain closed due to COVID-19, If you purchased tickets in-person at the box office, please email email@example.com and we will send you instructions on how to obtain a refund.
We hope you are staying safe and healthy and looking out for one another. We look forward to seeing you soon!