Coronavirus Updates and Refund Information

The State Theatre, Port City Music Hall and the Thompson’s Point event schedules have been widely impacted by COVID-19 (duh.) If you have tickets to an upcoming event that is impacted, you will receive an email with schedule and ticket information from Ticketmaster for your event. If you don’t receive an email, your event remains on as scheduled.  Please note – the best way to help us survive this financially devastating time, is to hold on to your tickets if you have the means!  We really appreciate your support!


Due to present circumstances surrounding COVID-19, any of our event statuses are subject to change. In the event of cancellation, you will receive a full refund; we’re working hard to ensure you have options in the event of postponement or rescheduling.  In an effort to enable a safer live experience for all, we’re also facilitating some new safety initiatives which you will need to accept and adopt in order to attend any event. The State Theatre, Thompson’s Point, CROBO LLC, Live Nation Entertainment, and Ticketmaster do not assume liability; the ticket holder will assume all risks involved. By purchasing a ticket to any event you agree to assume full liability for any risks incurred before, during and after the event and agree to the current Terms of Use.

Other things:

If your event is cancelled, you will receive an automatic refund from the official ticketing company for the event. There is no action required if you purchased your tickets online or by phone. Box office sales are addressed below.

For shows that have already announced a rescheduled date, your original tickets will remain valid for the new date.  If you would like a refund, you will receive an email from Ticketmaster with instructions. You will have 30 DAYS from the time the email is sent to you to request your refund. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund.

• If your show hasn’t announced a new date yet, please hold on to your tickets. You will be receiving an email notification from Ticketmaster when the show is rescheduled, along with options on how to request a refund should you choose not to attend the rescheduled event. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date.

• Our box offices remain closed due to COVID-19, If you purchased tickets in-person at the box office, please email  and we will send you instructions on how to obtain a refund.

We hope you are staying safe and healthy and looking out for one another. We look forward to seeing you soon!