Coronavirus Updates and Refund Information
The State Theatre, Port City Music Hall and the Thompson’s Point event schedules have been widely impacted by COVID-19 (duh.) If you have tickets to an upcoming event that is impacted, you will receive an email with schedule and ticket information from Ticketmaster for your event. If you don’t receive an email, your event remains on as scheduled. Please note – the best way to help us survive this financially devastating time, is to hold on to your tickets if you have the means! We really appreciate your support!
A NOTE ON REOPENING SAFELY
• If your event is cancelled, you will receive an automatic refund from the official ticketing company for the event. There is no action required if you purchased your tickets online or by phone. Box office sales are addressed below.
• For shows that have already announced a rescheduled date, your original tickets will remain valid for the new date. If you would like a refund, you will receive an email from Ticketmaster with instructions. You will have 30 DAYS from the time the email is sent to you to request your refund. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund.
• If your show hasn’t announced a new date yet, please hold on to your tickets. You will be receiving an email notification from Ticketmaster when the show is rescheduled, along with options on how to request a refund should you choose not to attend the rescheduled event. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date.
• Our box offices remain closed due to COVID-19, If you purchased tickets in-person at the box office, please email email@example.com and we will send you instructions on how to obtain a refund.
We hope you are staying safe and healthy and looking out for one another. We look forward to seeing you soon!